Processing payroll as a startup and SME founder can be tricky. While you can manage it at a small scale within spreadsheets, many complications kick in as the team grows.
These include staying compliant with changing payroll regulations, personalised salary components that complicate the salary calculation, delays in payroll processing, errors, and frustrated employees.
To automate your payroll processing system end-to-end, you need payroll software and RazorpayX Payroll is one of the many choices out there. It has built-in compliance and directly deposits salaries into bank accounts.
In this RazorpayX Payroll review, we have done some digging and analysed user reviews across multiple review portals to help you make a final decision.
Is RazorpayX Payroll worth investing in? Especially for startups? Let’s find out.
RazorpayX Payroll is a user-friendly, automated payroll management tool that streamlines payroll workflows from calculation to execution.
RazorpayX Payroll has two different payroll solutions - SMEs & Startups and Enterprises.
RazorpayX Payroll is easy to use and perfect for end-to-end payroll management. However, customers complain about its poor customer support. Additionally, the Prime Plan aimed at startups is expensive and lacks access to essential features like approval workflows, third-party tool integrations and APIs, and robust Leaves and Attendance workflows.
We have introduced five RazorpayX Payroll alternatives: Craze, Keka, GreytHR, Zoho Payroll and ZingHR.
RazorpayX Payroll operates in two different modes:
Startups and SMEs: Helps startups to process accurate, timely payroll by integrating with their current tech stack
Enterprises: Payroll processing for enterprises and streamlines the entire process for full-time employees and contractors and takes care of TDS filling
Let us now evaluate both Startup and Enterprise payroll solutions from RazorpayX Payroll to identify if the features stand up to the target audience's expectations:
RazorpayX Payroll Startups & SMEs
RazorpayX Payroll Startup & SME solution manages payroll end-to-end, calculating salaries and directly transferring them to the employees’ bank accounts. From the same dashboard, you can pay employees, contractors, and interns.
RazorpayX Payroll Startup solution executes automated tax filing, provides access to TDS, and PF reports and provides employees access to all challans on a self-served dashboard.
A detailed HR software where you can manage HR operations like basic leave and attendance management.
Integrates with the startup-friendly tech stack, including flexible employee benefits, insurance, attendance and similar tools.
RazorpayX Payroll Enterprises
Streamlines enterprise payroll with direct-debit technology that allows you to transfer accurate, timely salaries to employees’ bank accounts. RazorpayX Payroll Enterprise solution also supports off-cycle payouts and supports instant settlement of reimbursements.
Provides enterprises with a centralised dashboard with payroll insights. With role-based access and advanced data visualisation, this dashboard becomes your organisation’s reliable repository to access employee data instantly.
For each enterprise account, a dedicated customer success manager is appointed to respond to critical customer queries.
Automated tax filing and compliant with India’s multi-state regulations and compliances, without any additional charges.
Features and Availability
Features | Availability |
Error-free, timely payroll processing | Yes |
Tax compliance and filing | Yes |
Multiple payment options and direct deposits | Yes |
Onboarding and support | Limited with additional charges |
Advanced reimbursements | Limited |
Multi-currency support | No |
Mobile Accessibility | No |
Benefits and deduction management | Yes |
Custom roles and permissions | Limited |
Customised payroll reports | Yes |
Confidentiality of secured employee data | Yes |
Advanced leaves and attendance management | Limited |
Employee expense management | Yes |
Contractor payments | Limited with additional charges |
Audit and reconciliation tool | Yes |
Employee self-service portal | Yes |
Other HR modules like performance management, Goals & OKRs | No |
All-in-one Admin Hub | No |
Below are the pricing plans available for startups, SMEs and enterprises in RazorpayX Payroll software:
Prime
The Prime plan costs ₹2999 per month and supports up to 20 employees. To accommodate over 20 employees, you have to opt for the Elite plan, which costs double the Prime plan. The Prime plan includes regular features like payroll calculation, direct payroll transfer, salary adjustments, compliance calculations, and tax filings.
However, this plan has limited access to high-level features like advanced payroll, expense management, support, and integrations. For example, no APIs and webhooks are available, and additional charges are applicable for third-party integrations. You also don’t get access to loan management, approval workflows, or custom rules on expenses. Customisable Roles and Permissions are not available in this plan.
Elite
The Elite plan costs ₹5999 per month and supports up to 50 employees. Additional employees are charged at ₹120 per employee per month. You cannot add employees over 100, so you must opt for the Enterprise plan. Apart from the basic payroll features, this plan provides access to advanced features like customisable roles and permission management, resettlement, approval workflows, loan management, and dedicated chat and email support.
However, you will have to pay additional charges to integrate third-party tools. Features like setting customer rules for expense management are also unavailable in this plan.
Enterprise
RazorpayX Payroll’s Enterprise plan is for organisations with 100+ employees, and this plan follows custom pricing. While it offers both basic and advanced features, some features, such as a dedicated implementation manager for your account, integrating with third-party HRMS tools, background verification, etc., are chargeable additionally.
Is RazorpayX Payroll pricing apt for growing businesses?
After a closer look at RazorpayX Payroll’s pricing, here’s our take on its feasibility, especially for startups and SMEs:
RazorpayX Payroll’s Prime plan is aimed at startups. It accommodates a maximum of 20 employees, but the issue is that it costs startups a whopping ₹2999 per month with feature lock-ins.
Therefore, if your startup has a 10-employee team, spending ₹2999 per month may not be worth it if you don’t get access to critical features like approval workflows, role-based access, loan management, and integrations. To access most of these features, you must go for the Elite plan, which costs ₹5999 and accommodates up to 100 employees.
A fresher perspective is looking for payroll software with a per-employee-per-month pricing model. That means you have access to all advanced features irrespective of the number of employees in your team. If you have five employees, pay for only five; if you have 50 employees, pay for 50.
Wondering where to find such software? We recommend Craze for startups and small businesses. Craze provides you access to all advanced features without any lock-ins, no setup fees, and no minimum commitments or charges on a per-employee basis.
If RazorpayX’s fixed slabs feel rigid, you can explore more flexible payroll software pricing with Craze:
1. Start with the Core HR platform – ₹60/user/month
Think of Core as your all-access pass to the essentials: employee directory, org chart, role-based permissions, secure docs, advanced onboarding + off-boarding workflows, the boring-but-mission-critical stuff every growing company needs.
2. Add only the modules you need
Payroll, Leave & Attendance, Document Management, IT Asset Management, Employee Engagement, Performance Management: each one is an optional add-on layered over Core. Pricing for these modules is customised to your headcount and the mix you choose, so larger teams get lower per-employee rates.
No hidden catches
• Pay per user - no “minimum 20 users” fine print
• All features unlocked from day one (no paywalls for “advanced” settings)
• Bundle discounts when you stack multiple modules
• Zero setup fees and the same white-glove support that Craze is known for
Long story short: you lock in the predictable ₹60 Core fee, then cherry-pick the extras your team will use. As you scale, the price per head goes down rather than up—a refreshing change from flat-rate plans that punish growth.
Let’s examine different review platforms to see what RazorpayX Payroll users say about this tool. We have checked reviews and social media platforms like Software Suggest, Slashdot, and X.
Benefits of RazorpayX Payroll
User-friendly interfaces for both admins and employees.
Impressive payment and compliance automation.
Salary deductions are taken care of by the tool.
Reviews collected from Source
Disadvantages of RazorpayX Payroll
Poor after-sales support, poor responsiveness, and the customer support team is not available on call.
No comment box is available to approve or decline a reimbursement or contractor payment.
Report-generation tools are basic and lack the richer, compliance-ready options users expect.
Potential customers highlighting customer service issues for initial sales calls.
Reviews collected from Source 1, Source 2
Overall verdict of RazorpayX Payroll
Feature: Startup & SME payroll software
Pros: Simple UI for employees and admins.
Cons: Poor customer support. Lack of configurations in the Leaves and Attendance products.
Feature: Enterprise payroll software
Pros: Automated, error-free payroll and easy integration with the attendance tool.
Cons: No comments box in approval workflows & missing report generation & compliance features.
After conducting a detailed analysis of RazorpayX Payroll and reading through user feedback, here’s our final verdict on the tool and its effectiveness for growing businesses:
If you have a team of 20 or fewer employees seeking basic payroll features with compliance management, opt for RazorpayX payroll. It is a simple tool that streamlines startup payrolls by automating them end-to-end at a basic level.
However, if you want to access advanced payroll features, fast support, document management and a robust Leave management system, and Time and Attendance system, you must look for a RazorpayX Payroll alternative.
Craze
Craze is perfect for startups and growing business teams looking to automate their HR and payroll operations from end to end.
Some of its key features are centralised employee data and document management, built-in templates, one-click, compliant payroll with tax deductions and effortless contractor payments.
Craze supports custom salary structures for each employee. Additionally, Craze has a super-responsive support team that responds within minutes, and you get a direct resolution to your queries from their founding team.
It comes with an advanced leave and attendance management system, with multiple policies and advanced settings that auto-syncs with payroll in real-time.
Here's how Craze stands out compared to others:
Unmatched granularity and control: Advanced workflows for reimbursements, leaves, attendance, and more, with flexible approvals and rejections.
Smart policy management: Assign policies at a cluster level, with no manual work when employees move between roles or locations.
Fast, founder-led support: We respond within minutes. No ticket queues. You’ll always have senior team involvement.
Modern, intuitive UI: Built for today’s teams — simple, clean, and easy to use.
Transparent, affordable pricing: No hidden support, onboarding, or feature access charges.
GreytHR
GreytHR offers a free, limited version with more responsive support. It’s an ideal choice for medium and large-sized organisations.
Zoho Payroll
Zoho Payroll has a built-in arrear calculator and responsive mobile support. These features are not available in RazorpayX Payroll.
Keka
Keka has more customisation options for processing payrolls with advanced HRMS and along with a responsive support team, making them suitable for blue-collar industries.
ZingHR
ZingHR has a built-in talent acquisition solution and regular HR features with mobile accessibility and API support. These are either unavailable or chargeable in RazorpayX Payroll.
RazorpayX Payroll is a promising payroll software for startups, SMEs, and enterprises. Some of its significant features are automated payroll, automatic filing of taxes like PT and TDS, direct payroll transfer to employees’ bank accounts, and so on.
However, issues like poor customer support are common in most user reviews. Additionally, RazorpayX Payroll can be expensive for startups with 20 or fewer employees. The only suitable plan is Prime, which is expensive for startups (₹2999 per month), considering the limited features vs. price.
If you are looking for a RazorpayX Payroll alternative that charges you per employee per month and provides access to all advanced payroll features, we recommend Craze.
Here's the (short) sales pitch. We're biased, obviously, but we think Craze is the perfect RazorpayX replacement if:
You are looking for a people operating system covering HR, Finance and IT use cases.
You want to access all advanced features without any feature-gating and minimum commitments.
You want configurable Leaves and Attendance as per your startup requirements.
You value transparent, non-restrictive pricing.
You love fast support for issues and feature requests.
Here’s what Craze’s customers have to say👇
What types & sizes of businesses benefit most from using RazorpayX Payroll?
RazorpayX Payroll caters to startups, SMEs, and enterprises. However, its pricing plans may not be the most cost-effective for startups with teams of 20 or fewer employees, as they offer limited features at a relatively high price point.
Is immediate support available with RazorpayX Payroll?
No, immediate support is not a strong suit for RazorpayX Payroll. Users have reported poor responsiveness and a lack of customer support, with the team not being available on call and taking a long time to resolve issues.
Does RazorpayX Payroll include features for payroll and compliance management?
Yes, RazorpayX Payroll includes features for payroll and compliance management. It automates payroll processing, direct salary transfers, and tax filings, including TDS, PF, and PT. The software also ensures compliance with India's multi-state regulations without additional charges.
Is there a mobile app available for RazorpayX Payroll?
No, a mobile app is not available. The software's lack of mobile accessibility is listed as a con.
What third-party tools can be integrated with RazorpayX Payroll?
RazorpayX Payroll integrates with various startup-friendly tools for employee benefits, insurance, and attendance. However, additional charges may apply for third-party integrations, and some plans have limited integration capabilities.
